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The Liminal Appeal of QR Codes
If you are not currently printing QR codes on your statements, you...
Modern EBPP: A Strategic Touchpoint in the Customer Journey
Modern EBPP delivers more than payments. Learn how it supports trust, personalization, and digital engagement across the customer journey.
How to Influence Customer Behavior Via a Monthly Statement
Consumers are bombarded with messaging. Fortunately, for utilities, a...
Covid’s Long Term Impact on Gen Z Customers
A new study suggests that the impact of Covid-19 on members of...
Digital Transformation in Banking Communications
The Hyperbole and Capacity gaps will be familiar to banks and...
Succeeding With Customer Communications Management
CCM is a technological approach to managing communications. Learn why...
For Retailers, Covid a Study in Evolution
Retailers today are rapidly evolving in a struggle for survival, as...
An Outsourcing Everything Strategy Includes Customer Communications
To stay ahead of the next disruption, businesses need to digitally...
Likely Increase in Usage of Two Factor Authentication
As more organizations like Tesla roll out two-factor authentication,...
USPS Slowdown May Push Customers to Digital Delivery
A slowdown in USPS delivery service has implications for postal...