How to Enhance Customer Service in Finance and Eliminate Junk Fees
The Consumer Financial Protection Bureau (CFPB) recently issued a crucial advisory opinion, which...
Loan Servicers Held Accountable for Widespread Billing Communication Errors
The resumption of student loan payments has been far from smooth. The challenges posed by the...
CFPB’s proposed Rule Set to Transform Customer Experience in Consumer Finance
The recent proposal by the Consumer Financial Protection Bureau (CFPB) for the Personal Financial...
Addressing Auto Loan Defaults: Ensuring Sustainable Automotive Finance
The automotive industry is undergoing significant changes, and it's not just about the latest car...
First GDPR, Now Consumer Duty - What US Finance Companies Need to Know
A new consumer protection regulation has been evolving in the UK that warrants the attention of US...
How Going Digital Allows You to Influence Customer Payment Behavior
What sounds like a better experience? Receiving a bill in the mail, writing a check, dropping the...
4 Ways to Make Your Billing Statements More Effective
Are you tired of fielding billing inquiry calls that are impacting the performance of your team?...
4 Ways to Reduce Risk in Regulatory Communications
When regulatory requirements change, organizations can struggle to keep customer communications...
$16 Billion And Counting: The Cost of Poorly Managed Regulatory Communications
Just about every day comes with another headline about a consumer finance company paying out...