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The DataOceans Blog

The latest in thought leadership and news related to customer engagement.

Communications – A New Competitive Differentiator

Communications – A New Competitive Differentiator

It’s no secret that customer expectations are evolving – customers expect more functionality,...

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December 9 ,2021

Ways to Maximize Customer Retention

Ways to Maximize Customer Retention

Reducing customer turnover in any business in this day and age is not just a good idea, it’s...

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December 2 ,2021

Staying Connected This Thanksgiving

Staying Connected This Thanksgiving

As Thanksgiving nears and marks the beginning of winter festivities, millions of Americans are...

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November 24 ,2021

What Is Financial Inclusion?

What Is Financial Inclusion?

Financial inclusion is an important concept in the ever-evolving global economy in this day and...

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November 23 ,2021

The Dangers of Physical Mail

The Dangers of Physical Mail

Many businesses have been turning back to physical mail recently out of fear of data leaks. This...

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November 18 ,2021

Challenging Times Require a Focus on Resilience

Challenging Times Require a Focus on Resilience

“She is tossed by the waves but does not sink.” For over a thousand years, this has been the motto...

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October 21 ,2021

To Improve Customer Experience, Improve Employee Experience

To Improve Customer Experience, Improve Employee Experience

Your front-line employees are the face of your company and a frequent point of contact between...

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September 9 ,2021

Member Journey Mapping for Credit Unions

Member Journey Mapping for Credit Unions

Years ago, it was easier to develop a website. A developer could build a site using straight html...

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September 2 ,2021

Customer Segmentation for Banks and Credit Unions

Customer Segmentation for Banks and Credit Unions

Banks and credit unions operate in a highly competitive market. Smaller community institutions...

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August 26 ,2021

Customer Communications Can Generate Profit

Customer Communications Can Generate Profit

Under pressure to generate revenue and increase profits, organizational leadership often chooses...

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August 19 ,2021

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