Your Bank Statement is Now the Key to Cross Selling | DataOceans
Sad, but true: nobody really walks into their bank happy. Even if you’re making a deposit, a bank...
Seven Ways to Improve Customer Engagement
Customer satisfaction alone does not cut it anymore. Satisfaction is a given. So, what’s a more...
Cultivating an Infinite Mindset in Business
We’ve had a rough 2020 with most companies revising their yearly goals to cope with the reality of...
Covid Vaccines Present Challenges for Healthcare Communications
Recently we’ve had some good news about the arrival of multiple vaccines to combat Covid-19. The...
The Liminal Appeal of QR Codes
For many years, it was commonly assumed by marketers that QR codes were a waste of time. People...
How to Influence Customer Behavior Via a Monthly Statement
Consumers are bombarded with messaging everywhere. Fortunately, for industries like broadband,...
Covid’s Long Term Impact on Gen Z Customers
“Teens are a growing segment in the multibillion dollar luxury market, and it’s not just wealthy...
Digital Transformation in Banking Communications
Two Gaps Impact Banking Communications A classic article by Tony Byrne, founder of Real Story Group
Succeeding With Customer Communications Management
The Solution: Customer Communications Management Why Are Organizations Losing at Customer...
For Retailers, Covid a Study in Evolution
The peppered moth is a classic example of rapid evolutionary change. In the span of a human...