To Improve Customer Experience, Improve Employee Experience
Front-line employees can contribute insights about processes and...
Looking Back on 2024: A Year of Growth and Innovation
Lee Nagel reflects on DataOceans' 2024 milestones, from Compliance Hub+ to industry accolades, and shares an exciting vision for 2025.
Member Journey Mapping for Credit Unions
To understand the member experience, credit unions need to map the...
Customer Segmentation for Banks and Credit Unions
In a competitive market, banks and credit unions can use customer...
Customer Communications Can Generate Profit
Innovative companies are finding ways to make cost centers like...
Medicare Advantage Customers Want More Personalization
Consumers want personalization applied to other spheres in their...
How Will Transparency Pricing Impact Hospitals and Patients?
The Transparency and Coverage Rule requires hospitals to publish...
Up Ahead: A Growing Gap in Tech Skills
The US faces a shortage of over half a million people for technology...
Four Ways Community Banks Can Expand Their Digital Marketing
Community banks often lack the resources to market like national...
Customer Engagement Events for This Year and Beyond
In person events are starting to ramp up for the second half of this...