An Outsourcing Everything Strategy Includes Customer Communications
Sometimes, digital transformation happens fast. We’ve seen it this year with COVID, which has...
Likely Increase in Usage of Two Factor Authentication
The increased sophistication and pervasiveness of hacking has resulted in many high-profile...
USPS Slowdown May Push Customers to Digital Delivery
In July, amid considerable opposition, the U.S. Postal Service (USPS) rolled out a pilot program...
DataOceans CRO on the You, Me and Your Top Three Podcast
One of the most brilliant things about our digital, always-connected world is the access we all...
Telemedicine: A Harbinger Of Healthcare Transformation?
It’s hard to believe that the website WebMD was launched nearly a quarter century ago. An early...
Trust Is The Ultimate Currency
Whether it’s through email cadences, video or social media, today we are more connected than ever...
Electronic Adoption Solutions for the Healthcare Industry
Despite the rapidly changing technology landscape, health care providers are generally slow to...
What is a Banking Customer Journey Map?
Happy customers are loyal customers. And when it comes to banking, customer satisfaction is vital....
SMS for Business
SMS is the most used data service in the world. Around 4.2 billion people use mobile phones to...
Banks Embrace Personalized Marketing
If you’ve logged into your Netflix account and seen movie or television show recommendations based...