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The DataOceans Blog

The latest in thought leadership and news related to customer engagement.

An Outsourcing Everything Strategy Includes Customer Communications

An Outsourcing Everything Strategy Includes Customer Communications

Sometimes, digital transformation happens fast. We’ve seen it this year with COVID, which has...

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October 22 ,2020

Likely Increase in Usage of Two Factor Authentication

Likely Increase in Usage of Two Factor Authentication

The increased sophistication and pervasiveness of hacking has resulted in many high-profile...

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October 13 ,2020

USPS Slowdown May Push Customers to Digital Delivery

USPS Slowdown May Push Customers to Digital Delivery

In July, amid considerable opposition, the U.S. Postal Service (USPS) rolled out a pilot program...

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October 8 ,2020

DataOceans CRO on the You, Me and Your Top Three Podcast

DataOceans CRO on the You, Me and Your Top Three Podcast

One of the most brilliant things about our digital, always-connected world is the access we all...

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October 1 ,2020

Telemedicine: A Harbinger Of Healthcare Transformation?

Telemedicine: A Harbinger Of Healthcare Transformation?

It’s hard to believe that the website WebMD was launched nearly a quarter century ago. An early...

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September 24 ,2020

Trust Is The Ultimate Currency

Trust Is The Ultimate Currency

Whether it’s through email cadences, video or social media, today we are more connected than ever...

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September 9 ,2020

Electronic Adoption Solutions for the Healthcare Industry

Electronic Adoption Solutions for the Healthcare Industry

Despite the rapidly changing technology landscape, health care providers are generally slow to...

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September 2 ,2020

What is a Banking Customer Journey Map?

What is a Banking Customer Journey Map?

Happy customers are loyal customers. And when it comes to banking, customer satisfaction is vital....

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August 26 ,2020

SMS for Business

SMS for Business

SMS is the most used data service in the world. Around 4.2 billion people use mobile phones to...

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August 19 ,2020

Banks Embrace Personalized Marketing

Banks Embrace Personalized Marketing

If you’ve logged into your Netflix account and seen movie or television show recommendations based...

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August 12 ,2020

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