How to Enhance Customer Service in Finance and Eliminate Junk Fees
Steps to enhance customer service in finance & and align with the...
The Right Nudge at the Right Time Drives a 75% Increase in Payments
See how a national home healthcare provider used automated email and SMS payment reminders to increase patient payments by 75%
Loan Servicers Held Accountable for Widespread Billing Errors
Explore the consequences loan servicers face due to billing errors...
CFPB’s Rule Set to Transform Customer Experience in Consumer Finance
Explore the CFPB's proposed rule and how Customer Communications...
Addressing Auto Loan Defaults: Ensuring Sustainable Automotive Finance
With rising defaults, delinquencies and enforcement, effective,...
First GDPR, Now Consumer Duty - What US Finance Companies Need to Know
The Financial Conduct Authority’s Consumer Duty is now in force (UK)....
How Going Digital Allows You to Influence Customer Payment Behavior
The key to using the billing statement to influence customer payment...
4 Ways to Make Your Billing Statements More Effective
Effective billing statements generate more revenue. Here are four...
4 Ways to Reduce Risk in Regulatory Communications
With changing regulatory requirements, it's difficult to keep...
$16 Billion: The Cost of Poorly Managed Regulatory Communications
Mitigate your organization's risk exposure & optimize your operations...