The Liminal Appeal of QR Codes
If you are not currently printing QR codes on your statements, you...
6 Digital Self-Service Priorities from Lee Nagel’s MarTech Pulse Interview
Explore six digital self-service priorities from Lee Nagel’s MarTech Pulse interview, including connected data, portals, governance, AI, an...
Covid’s Long Term Impact on Gen Z Customers
A new study suggests that the impact of Covid-19 on members of...
Succeeding With Customer Communications Management
CCM is a technological approach to managing communications. Learn why...
For Retailers, Covid a Study in Evolution
Retailers today are rapidly evolving in a struggle for survival, as...
An Outsourcing Everything Strategy Includes Customer Communications
To stay ahead of the next disruption, businesses need to digitally...
USPS Slowdown May Push Customers to Digital Delivery
A slowdown in USPS delivery service has implications for postal...
DataOceans CRO on the You, Me and Your Top Three Podcast
DataOceans CRO Fred Soller shares his personal journey from a...
What is a Banking Customer Journey Map?
Banking customers want a seamless experience for every interaction....
Remembering John Hume, Credit Union Founder
This week Irish politician John Hume died. Learn about how his...