How Banks Can Reduce Statement Production Costs

For many banks and credit unions, statement production remains one of the largest ongoing operational expenses.

Print, postage, template maintenance, IT support, and outdated composition software all contribute to the total cost of delivering customer statements. At the same time, customers increasingly expect digital communications that are easy to read, accessible on any device, and connected to self-service experiences.

Many financial institutions assume modernizing customer statements requires replacing their core banking platform. In reality, it doesn't.

Modern statement management for banks enables cost savings, improves customer communications, and accelerates digital adoption without replacing existing core banking systems.

• Banks can modernize customer statements without replacing core banking systems.
• Modern statement management reduces print, postage, and IT costs.
• Business users can update statement content without relying on developers.
• Personalized messaging transforms statements into customer engagement opportunities.
• Digital statements encourage eDelivery while improving customer experience.

Why Are Banks Modernizing Customer Statements?

Financial institutions are under constant pressure to improve efficiency while delivering better customer experiences.

Legacy statement production environments often create unnecessary complexity through:

• Aging statement composition software
• Manual template management
• High IT involvement
• Rising print and postage costs
• Limited personalization
• Fragmented digital experiences

The Benefits of Modern Statement Management for Banks

Modern statement management enables financial institutions to design, personalize, approve, produce, and deliver customer statements across print and digital channels from a centralized communications platform.

Unlike traditional statement composition software, modern solutions allow business users to manage approved content, personalize communications using business rules, and maintain consistent branding across every customer interaction.

For many organizations, statement management becomes part of a broader customer communications strategy rather than simply a document production process.

By integrating with existing data sources, DataOceans Statement Manager enables organizations to redesign customer statements, simplify content management, personalize communications, and support both print and electronic delivery from a single platform.

Key capabilities include:

• Modern statement design
• Business-user content management
• Personalized messaging using configurable business rules
• Print and digital delivery
• Improved statement readability
• Centralized template management
• Consistent branding across customer communications

Legacy Statement Software vs. Modern Statement Management

Legacy statement software was built for document production. Modern statement management is designed to improve both operational efficiency and the customer experience. Here's how they compare.

One community bank serving more than 30,000 customers needed to modernize an aging statement production environment that supported both its own operations and statement services for 13 additional financial institutions.

The organization faced growing challenges:

• Legacy composition software
• Aging print infrastructure
• Hundreds of statement templates
• High IT support costs
• Limited electronic statement capabilities
• Significant capital investment requirements

Working with DataOceans, the bank implemented a hosted managed services solution built around Statement Manager.

The results included:

• IT costs - 50% reduction
• Print costs - 25% reduction
• Postage costs - 15% reduction
• Content update time - 90% faster

By redesigning customer statements, simplifying content management, introducing dynamic messaging, and improving digital statement delivery, the bank transformed customer statements into a more effective communication channel while significantly reducing operational costs.

Read the case study to learn more

Reducing print costs was only part of the outcome.

Modern statement management also enabled the bank to:

• Improve statement readability

• Deliver consistent branding

• Increase eDelivery adoption

• Personalize customer communications

• Replace printed marketing inserts with targeted on-statement messaging

• Improve operational agility by reducing IT dependency  

Rather than treating statements as static transactional documents, the organization transformed them into valuable customer engagement opportunities.

Your banking organization may benefit from modern statement management if:

• Statement updates always require IT resources
• You manage hundreds of templates
• Print and postage costs continue to rise
• eStatement adoption remains low
• Customers receive inconsistent print and digital experiences
• Your statement design hasn't changed in years
• Marketing cannot personalize customer communications

These are common signs that legacy statement production processes are limiting operational efficiency and customer engagement.

Whether you're looking to reduce print and postage expenses, improve eStatement adoption, or create more engaging customer communications, Statement Manager provides the flexibility to modernize statement production while supporting long-term business growth. See how it works