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ALPHARETTA, Ga., September 01, 2026 - DataOceans, a leading provider of Customer Communications Management (CCM) and Customer Experience Management (CXM) solutions for regulated industries, today announced it has been recognized by Document Strategy as a 2026–2027 Hot Customer Communication Solution Company.
Key Facts
- Recognition: Named among DOCUMENT Strategy’s 2026–2027 HOT Companies
- Focus: Customer Communications Management (CCM) and digital customer engagement
- Approach: Helping regulated organizations modernize customer communications while maximizing existing technology investments
- Impact: Increasing digital engagement, improving operational efficiency, and reducing communication costs
The annual HOT Companies recognition highlights technology providers that help organizations address evolving consumer expectations, increasingly complex regulatory requirements, and the continued evolution of customer communications.
As organizations accelerate digital transformation, many continue to manage customer communications across disconnected legacy systems, billing platforms, payment applications, and document repositories. These fragmented, data-siloed environments can make it difficult to deliver consistent customer experiences, respond quickly to regulatory change, and increase digital adoption.
“Customer communications and self-service are entering a new era,” said Lee Nagel, President of DataOceans. “As regulated organizations adopt AI-powered technologies to improve customer engagement and operational efficiency, success will depend on trusted customer data, strong governance, communication controls, and connected business systems. Technology alone isn't enough. Organizations need to put their data to work across communications and digital experiences while maintaining the controls required by regulated industries. We're proud to be recognized by Document Strategy for helping regulated organizations put this approach into practice.”
DataOceans deploys rapidly without requiring system changes or a lengthy IT project. Once deployed, organizations gain the agility to update regulatory content, modify customer communications, and deliver more personalized experiences in minutes rather than months. Business teams can continuously optimize the content, messaging, and experiences presented across servicing and billing communications, self-service portals, and mobile channels while maintaining governance and control.
Organizations using DataOceans are increasing digital engagement, reducing print and mail expenses, and improving contact center efficiency through a more connected approach to customer communications. These outcomes demonstrate the value of linking customer data, communications, and business processes to deliver both operational benefits and enhanced customer experiences.
As customer communications continue to evolve beyond document delivery and regulatory compliance, organizations need a connected approach that integrates trusted customer data, digital engagement, and governance. Document Strategy's recognition reinforces DataOceans' commitment to helping regulated organizations modernize customer communications while maximizing the value of their existing technology investments.
Turn disconnected communications into connected customer experiences.
See how DataOceans can help your organization modernize while maximizing existing technology investments.
View the release on PR Newswire
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