Retail Banking at an Inflection Point

The banking industry has undergone more change in the past five years than in the past three decades. New competitors and operating models. Increased regulatory burden. And perhaps most importantly, changing consumer expectations and channel behavior.

The cross-currents are significant: where to win, what strategies to use, and how to best realize the future.

We surveyed industry leaders to gain their perspective on the challenges ahead. Their insight has been combined with those of our management team to provide this point of view on how to win in the new environment:

• Transforming distribution
• Improving customer revenue
• Attracting the digital customer
• Simplifying business models

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