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4 Ways to keep your customer communications secure

4 Ways to keep your customer communications secure

In the fast-paced world of today, change is happening at lightning speed. With businesses embracing new digital technologies and processes, the opportunities for cyberattacks are on the rise. From mobile apps to push notifications, cybercriminals have more ways than ever to target your customers. Plus, since the pandemic, cybercrime has skyrocketed as many more people are working from home on less secure networks.    

What can your organization do to keep your customer communications secure?  

Here are four practical steps: 

1. Find the Balance Between Innovation and Security 
Sure, you want to be on the cutting edge of technology to stay competitive, but before you dive into the latest and greatest, take a step back. Test new technologies, assess the risks, and make sure you're following security best practices. Innovation is key, but it should never come at the expense of security. 

2. Don't Prioritize Access at the Cost of Data Protection 
Data is gold in today's digital world. With AI and IoT devices in the mix, you've got a treasure trove of data to power your digital initiatives. But all this data also means a higher risk of data breaches, which can be catastrophic for your organization. During the pandemic, many companies rushed to set up digital access without giving enough thought to security. It's time to revisit those processes and make data protection a top priority. 

3. Encrypt and Shield Personal Data 
Various global data protection regulations and privacy laws, require companies to protect the personal information they handle. This means no sending personal info over insecure channels, whether it's within your organization or to customers. Secure personal customer messages with encryption, so only the intended recipient can access them. This keeps sensitive information private during transmission and on your customer's device. 

4. Educate Your Team and Customers on Security 
Here's a surprising fact: 95% of cybersecurity breaches happen because of human error. Humans are often the weakest link in the security chain. So, take a close look at your customer communication processes and see where your team or your customers might accidentally expose you to security risks. The best way to tackle this? Start an ongoing education program for your team and your customers. Make sure they can spot phishing attempts and know better than to click on suspicious links or open unexpected documents. This is especially crucial if you have new digital users who may not be experienced in recognizing online scams.

Invest in a CCM platform you can trust 

At DataOceans we understand the importance of data security and are committed to providing you with a platform you can trust. 

Our CCM platform, Oceanus, is not just safe; it's incredibly secure to ensure your peace of mind. It is Soc2 Type2 Audited, PCI level 1 Audited, and follows all HIPAA mandates to keep your data safe.  

Remember, security isn't a one-and-done deal. Think of it as an ongoing project. Stay updated on the latest threats and ensure that everyone, from your employees to your customers, understands these threats and knows how to protect themselves. Security should be a core part of your organization's digital transformation efforts. 

Let's discuss how we can help reduce your organization’s exposure to risks and streamline your internal processes by enhancing your communication production process.  

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